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News : London Coronavirus: An NHS 111 Call Centre is Hiring a Supervisor

#contactcenterworld

London, UK, March 20, 2020 -- An NHS 111 call centre in Southall is looking for a supervisor.

With the urgent phone line now fielding huge numbers of callers worried coronavirus, this position is not for the faint-hearted.

The role is with private health care company Care UK who have an NHS contract to run the busy centre.

The advert reads: "Working with 111 is a demanding but highly rewarding career where you’ll realise you’re making a difference to patients who use the service every day."

The potential employee will be offered just under £26,700 to "provide training, coaching and monitoring of all call handlers" to help "ensure the effective delivery" of the line.

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People skills are a must as the successful candidate will deal with "callers comments, compliments and complaints in "real time".

You’ll need a C or above in English and Maths GCSE, good IT skills and to be "ever flexible in approach to ever changing demands".

This is certainly not a nine-to-five as applicants should expect "early mornings, late evenings, and overnights" to support the 24-hour service.

A Care UK spokesperson said: "This role is a position of key responsibility within a fast paced clinical call centre environment.

"We’re looking for someone who is organised, calm under pressure and can maintain and develop the exceptional standards we set our call handlers as they support patients at an exceptionally challenging time."

An update to the 111 online service was launched on March 4 to free up clinical call handlers to prioritise callers with coronavirus symptoms.

NHS England data showed that 111 calls went up by a third in the first week of March compared to the same period in 2019 with around 120,000 more calls being placed.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mylondon.news


About NHS:
Company LogoNHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
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Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Monday, March 23, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 

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