Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events

How To Get Published on




How To Enter the 2020 Members' Choice Awards - For Vendors

News : Longview Unemployment Barely Changed Despite Call Center Layoffs

#contactcenterworld, @Concentrix

Longview, TX, USA, Dec, 2019 -- Despite layoffs at a Longview call center during the month, the unemployment rate in the three-county Longview metro area barely budged during November.

That continued a downward trend in the percentage of unemployed in the area, even as the labor force has grown by nearly 100 workers from a year ago.

The unemployment rate edged up in November to 3.7% from 3.6% in October while the statewide rate stayed steady at 3.4%, the Texas Workforce Commission reported Friday.

The report for the metro area of Gregg, Rusk and Upshur counties showed the number of unemployed people grew to 3,600 in November from 3,500 in October. The rate was 3.7% a year ago.

During November, an estimated 177 employees at the Concentrix call center in Longview were laid off, two months after their employer notified them their jobs would vanish.

Ring2 Dashboards & Wallboards Free Trial

Longview Mayor Andy Mack said earlier this month that while the Concentrix layoffs affected the November totals the increase in unemployment rate was insignificant.

"One-tenth is not an indicator of any kind of a trend," he said. "We are very stable in our unemployment (rate) right now."

Employment by sector illustrates some other trends in the area economy.

Reflecting the slowdown in the energy sector, the "mining, logging and construction" sector, which includes energy jobs, is down 8 percent from a year ago. Manufacturing was down nearly 4 percent, and trade transportation and utilities was down about 3 percent.

The biggest year-over-year increase at nearly 6 percent was in the "education and health services" sector.

Statewide, Texas employers have added 336,700 jobs since January, and total nonfarm employment grew 2.7% in November, the commission said.

The Midland MSA recorded the lowest rate in November among Texas MSAs with a nonseasonally adjusted rate of 2.1%. The McAllen-Edinburg-Mission MSA reported the highest rate statewide at 6.1%.

#contactcenterworld, @Concentrix

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Monday, December 30, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Visual Communications


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =