News : Looksery Puts a Fresh Face on Customer Service
San Francisco, CA, July 30, 2014 -- Looksery, makers of face-tracking and face-modifying technology for real-time video, announce that its technology is now available for call center implementations.
Looksery's software, providing a level of no-lag, photorealistic visual effects for the human face, empowers call center companies to offer more personal visual interfaces, thereby improving service while creating greater customer comfort and satisfaction.
The Looksery technology tracks facial features and expressions to transform real human faces into photo-real 3D avatars in real time. The avatars produced can have a range of appearance alterations made that remain in effect in real-time, including a thinner face, more striking eyes, and blemish-free skin. Looksery's technology also optimizes video communication traffic, resulting in bandwidth-friendly data loads actually smaller than that of equivalent unaltered video. In practice in call center communication, the customer on the line would never know the image of the person assisting them is anything but real. Call centers would be in position to optimize avatars and possible personas for customer happiness.
"We couldn't be more excited to help call centers enter a new era of enhanced face-to-face support," said Victor Shaburov, Looksery's CEO. "Let's face it, calling customer service isn't always an experience people look forward to. As customer service goes in a more visual direction, empowering representatives to consistently look and communicate their best puts a confident and promising face on the industry's future."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Call Completion
Looksery Inc. is a San Francisco Bay Area company founded in 2013 that specializes in face tracking and face modification technologies for real-time video messaging. Looksery began as a mobile application for superior photo/video selfies and video messaging, and also licenses its technology for call centers, handset manufacturers, mobile carries, and other partners in the video communication area. The company has several pending patents on the face tracking, face modification and traffic optimization technologies.
Published: Thursday, July 31, 2014