News : Lovesac Deploys NetSuite to Transform Retail Business
San Mateo, CA., Jan 6, 2015 -- NetSuite Inc., a provider of cloud-based financials / ERP and omnichannel commerce software suites, announces that Lovesac, a designer and retailer of sectional furniture and accessories, has deployed NetSuite to run its business processes from financials / ERP, inventory and order management, and customer relationship management (CRM), to point-of-sale (POS) processes across its brick-and-mortar retail stores across the U.S. – all connected within NetSuite's single unified cloud solution.
Previously, Lovesac struggled with process inefficiency and poor visibility within its disconnected legacy environment. The company used email to manage shipments, and lacked insight into and control over orders, which prevented Lovesac from improving the customer experience. Frustrated, Lovesac recognized that it needed a robust, scalable business management platform to keep pace with growing order volumes and to future-proof the company for continued growth. After examining multiple solutions, Lovesac selected NetSuite's unified cloud solution that delivers rich functionality in an integrated real-time environment. In addition, NetSuite's customization capabilities enable Lovesac to readily implement custom workflows and processes to support physical store, ecommerce and call center channels.
"NetSuite is helping us transform how efficiently and effectively our company is run," said Ryan Johnson, Lovesac Chief Operating Officer. "We now have 360-degree visibility into inventory and customer transactions across all channels, which is essential in providing a holistic omnichannel commerce experience and ensuring a high degree of customer satisfaction that drives loyalty and repeat business."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Segment Your Customers
More Editorial From Netsuite, INC.
About Netsuite, INC.:
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes CRM, order management and fulfillment, inventory management, finance, ecommerce and Web site management. NetSuite is delivered as an on-demand service. NetSuite''s patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date.
LoveSac is an American furniture retailer, specializing in beanbag chairs and modular furniture. The company was created by Shawn D. Nelson, who used to hand-make the chairs and deliver them to other students at the University of Utah.
Published: Wednesday, January 7, 2015