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News : Loway Announces QueueMetrics Call Center Suite Version 17.06
#contactcenterworld, @queuemetrics
Stabio, Switzerland, June, 2017 -- Loway Switzerland, ar provider of solutions for call-centers, is glad to announce a new version of its monitoring and reporting suite QueueMetrics.
QueueMetrics suite collects Asterisk data and generates analytical reports for over 150 metrics, covering the four key categories of call center effective management: Reporting, Supervisor page, Agent page and Quality assessment.
Release 17.06 introduces major new features and represents a significant evolution of the way call center professionals interact with the software suite on a daily basis.
"We thank our large community of users and customers for their feedbacks, helping this to be the most powerful, feature reach, and usable release to date." Said Lorenzo Emilitri, Loway founder.
#contactcenterworld, @queuemetrics
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Posted by Veronica Silva Cusi, news correspondent
Source: http://www.openpr.com
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About Loway:
Loway Switzerland is a software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
Published: Tuesday, June 27, 2017
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