News : Loway Announces Release of QueueMetrics Call Center Suite Version 18.04
Bern, Switzerland, April, 2018 -- Loway Switzerland, a provider of solutions for contact-centers, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.
QueueMetrics collects data from Asterisk PBX and generates analytical reports for metrics, covering all the key categories for an effective call center management process: realtime and historical reporting, supervisor page, agent page and quality assessment.
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Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.
QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.
Posted by Veronica Silva Cusi, news correspondent
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About Loway Switzerland:
Loway Switzerland is a provider of call center and contact center solutions for the Asterisk® PBX.
Published: Monday, April 30, 2018
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