News : Loway Switzerland Announces QueueMetrics Call-Center Monitoring Suite Version 15.02
Stabio, Ticino, Switzerland, February, 2015 -- Loway releases this month the new version of its QueueMetrics call-center suite. QueueMetrics 15.02 is a release centered around usability and changes that make the whole call-center monitoring and management experience richer.
Loway also made a number of changes so that its contact-center agent management page "Icon" has new key features and extends its usability for inbound/outbound scenarios.
There is also a new custom web panel is used to embed a user defined external website or custom intranet page.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measure Progress Not Activity
More Editorial From Loway
Loway Switzerland is a software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
Published: Monday, March 2, 2015
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