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News : Loway Switzerland Announces the Release of QueueMetrics Call Center Suite Version 21.04

#contactcenterworld, @queuemetrics

Stabio, Switzerland, April 22, 2021 -- Loway SA, a provider of solutions for call-centers based on the Asterisk PBX technology, is proud to announce the new version of its contact-centre management software QueueMetrics.

QueueMetrics collects data from your PBX and tracks agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

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Release 21.04 makes it easier working with the new reports previously released in 20.11 and fixes a large number of small items that make the general experience smoother, in total it's over 180 changes and fixes.

QueueMetrics 21.04 supports the Asterisk PBX and all major distributions and appliances like FreePBX/PBXact, Issabel, Grandstream UCM, Yeastar S PBX, Freeswitch/FusionPbx, MiRTA, Enswitch and more.
It is available as cloud hosted service or on-premise software package with localization for 23 distinct languages.

#contactcenterworld, @queuemetrics

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pr.com


About Loway:
Company LogoLoway Switzerland is a software development company providing professional management solutions for contact-centers. Its renowned QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology, while WombatDialer is a flexible, easy to use, predictive dialing platform and a perfect complement to QueueMetrics on-premise or cloud software.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Monday, April 26, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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