News : L&S TeleServices Acquiring Midco Call Center Services
Sioux Falls, SD, USA, April 21, 2016 -- Lawrence & Schiller TeleServices is acquiring Midco Call Center Services on May 2.
Both companies are connected to their parent companies, Lawrence & Schiller and Midco, but they will become one independently owned and operated company.
The combined company will be headquartered in Sioux Falls, where there are two call centers. There also are centers in Fargo and North Sioux City.
Lawrence & Schiller TeleServices was founded by Craig Lawrence and Paul Schiller, who will remain active in the business while assigning leadership responsibilities to their partners: Troy Holt, chief operating officer, Joel Sylvester, chief sales and marketing officer, and Ray Peterson, chief customer officer. Patti Hawkey of Midco Call Center Services will join the executive management team as vice president of customer success.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The flagship of the Midco parent company is the cable, Internet and phone provider also known as Midco. While it's a sister company to Midco Call Center Services, Midco has its own call centers that are staffed with employees of the cable company. It will continue to operate its own customer service department, with employees and locations in Sioux Falls, Aberdeen and Fargo.
Midco Call Center Services is a separate company that provides sales and support to companies nationwide. Pat McAdaragh, CEO, said he is pleased with the transition plan.
"We recognize that the third-party call center business is not core to Midco, and we welcome the opportunity of merging Midco Call Center Services with Lawrence & Schiller TeleServices, another strong local operator that we hold in high regard. They share our commitment to our people, our customers and our community, and is highly focused and committed on growing its business."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Initial Meeting
More Editorial From Five Star Call Centers
About Five Star Call Centers:
We’ve been in the call center business for over 30 years, and during that time we’ve built up an unsurpassed team of high-quality customer service associates, all rigorously trained to bring you results. Our offices are located smack-dab in the Midwest, with strategic locations in North Dakota and South Dakota, which means that our associates are all good Midwestern folks with a good Midwestern work ethic and clear, friendly speech. Our clients are categorized as financial services, Health care, product support, and retail.
Published: Friday, April 22, 2016