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News : Lucency Selects IntelePeer’s Atmosphere CPaaS Solution to Enhance Its Digital-to-Voice SaaS Technology

#contactcenterworld, @intelepeer, @lucencytech1

San Mateo, CA, USA, Aug 30, 2021 -- IntelePeer, a Communications Platform-as-a-Service (CPaaS) provider, is pleased to announce that Lucency has selected IntelePeer’s omni-channel Atmosphere CPaaS solution to enhance its digital-to-voice Software-as-a-Service (SaaS) technology that captures the context of a customer’s engagement journey—from an online interaction all the way through to a contact center experience. With Atmosphere CPaaS, a platform built to improve processes and solve business challenges, Lucency enables product managers, marketers and contact center teams and agents to create customized experiences for each visitor while increasing profitability.

"Prior to implementing IntelePeer’s CPaaS solution, our SaaS technology—which is carrier and telephony platform agnostic—lacked robust reporting and insight into billing," says Lucency Co-founder and Chief Operating Officer Andrew Hill. "We tested several CPaaS solutions but none of them offered flexibility, ease of use, scalability or customer support. We needed a solution that was going to be reliable, scalable and easy for our telephony clients to use to determine their workflows, and eventually update themselves. IntelePeer checked all the boxes, particularly with its Atmosphere SmartFlows(R), which enabled us to build into our software invaluable, cost-saving omni-channel, communications-enabled workflows."

"Conversation context along the customer journey is more important than ever for call centers and marketers whose main goal is to sell more products and provide better customer experience," comments Jeremy Jones, Chief Commercial Officer at IntelePeer. "Lucency is ahead of the technology curve, recognizing where the gaps are and how to bridge them for its clients. We could not be more thrilled with the results that demonstrate the benefits of multi-channel analytics and smart work flows, which help Lucency clients reduce call handle times, improve customer satisfaction, and increase revenues across the whole organization."

Atmosphere CPaaS enables companies to engage with customers through voice, SMS and digital messaging, while providing AI-enabled automation and communications routing and on-demand analytics for actionable intelligence.

#contactcenterworld, @intelepeer, @lucencytech1

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About IntelePeer, Inc.:
Company LogoIntelePeer delivers a complete business communications solution including: complete Cloud Contact Center, full-service cloud calling directly integrated with Cisco Spark unified communications, Enterprise Voice Services and SIP Trunking, and Unified Communications (UC) Enablement for Carriers and Hosters.
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Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Tuesday, August 31, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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