News : LumenVox and Teligent power IVR solution for British Telecom
The LumenVox Automatic Speech Recognizer now powers voice applications running in British Telecommunications plc (BT), on BT’s Recorded Information Delivery Equipment (RIDE) system, an in-network call termination platform, supplied by Teligent Ltd. part of the Teligent Telecom Group.
Teligent is a provider of voice service solutions to network operators in the UK, and their approach requires a scalable, reliable, and cost-effective ASR product to deploy inside carrier networks.
The voice platform used by BT is a customized version of Teligent's P90/e value added services platform. BT have used Teligent's solutions for approximately 15 years, primarily with the RIDE large scale customized voice platform which powers applications that demand incredible scaling when used as the call-in voting applications for television shows such as X-Factor or Britain's Got Talent.
After selecting LumenVox technology for its P90/e platform in the UK, Teligent provides speech recognition resources integrated for the Intelligent Call Manager (ICM) and Intelligent Network (IN) based IVR applications, which it has supplied on the RIDE platform.
In choosing LumenVox ASR technology, Teligent evaluated requirements including recognition quality, scalability and pricing model flexibility that recognized different IVR applications require different ASR functionality. In addition LumenVox offered the timely technical support service levels needed to meet formal turnaround and quality requirements.
"LumenVox offered great performance with an architecture suitable for integration into our existing development framework at a competitive price which has proven itself in live use since launch last year," said Adrian Foulkes, Managing Director at Teligent Ltd.
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About Teligent Ltd:
Teligent Ltd, a subsidiary of Teligent Telecom AB, Sweden and an Altruist India Group company, is a supplier of customised infrastructure solutions for value-added services to mobile and fixed telecommunications operators. The Teligent Telecom Group offers include converged/NGN network services, IN systems, messaging, enterprise services, and custom developments including legacy system life extension or IP integration. Solutions are based on the award winning Teligent P90/E – a true single platform architecture aimed at convergent service development for IP Multimedia Subsystems (IMS).
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
Published: Friday, March 14, 2014