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News : LumenVox Launches Active Voice Authentication on Genesys AppFoundry
San Diego, CA, USA, Feb. 18, 2020 -- LumenVox has announced Active Voice Authentication is now available on the Genesys AppFoundry(R), a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Genesys(R) is the global provider in omnichannel customer experience and contact center solutions that delivers customer experiences for organizations.
"Contact centers are increasingly vulnerable to the prevalence of social media data and the subsequent fraudulent attacks that result in account takeover. Our Active Voice Authentication system is a direct answer to the urgent need to protect and defend their customers. Our addition to the Genesys Cloud portfolio as an AppFoundry Premium Application means LumenVox can now offer Genesys customers a robust integrative authentication technology to accomplish just this," said Edward Miller, CEO of LumenVox.
LumenVox has also recently enhanced its partnership with Genesys by becoming an AppFoundry Managed Partner
Posted by Veronica Silva Cusi, news correspondent
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LumenVox transforms customer communication. Our technology enables you to create effortless, secure self-service and customer-agent interactions. We provide a complete suite of speech and multifactor authentication technology to make customer relations faster, stronger and safer than ever before. Our expertise is extensive—we support a multitude of applications for voice and facial biometrics, inclusive of passive and active authentication for fraud detection. And we do it all by putting you and your customers first.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, February 21, 2020
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