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News : LUMINESS Selects Cart.com to Simplify Its Fulfillment And Customer Engagement Operations

#contactcenterworld

Austin, TX, USA, Nov 15, 2023 - Cart.com, a provider of unified commerce and logistics solutions that enable merchants to sell and fulfill anywhere, announced that LUMINESS, a provider in airbrush technology for more than 25 years, has selected Cart.com as its fulfillment and customer engagement partner. The partnership will help LUMINESS enhance its customer experience while driving loyalty by leveraging Cart.com’s software-enabled fulfillment and customized support capabilities.

"We’re proud to partner with LUMINESS to deliver a best-in-class fulfillment and customer support experience that enhances the company’s mission of providing quality beauty solutions for the everyday woman," said Omair Tariq, Founder and CEO of Cart.com. "LUMINESS has been a leader in the direct-to-consumer cosmetics industry for nearly two decades and we’re excited to play a part in their next stage of growth," continued Tariq.

"We are excited to tap Cart.com’s technology expertise and leverage the company’s fulfillment and customer experience capabilities to continue delighting our consumers throughout their shopping journeys," said Aaron Wilcox, COO of LUMINESS. "Cart.com’s knowledge of our business and products makes them the right partner for us to ensure each of our customers receives the right support from pre- to post-purchase," continued Wilcox.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Cart.com:
Cart is an end to end platform for brands. I manage the Customer Engagement teams, BPO relationships, as well as brand account management
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Today's Tip of the Day - Workforce Management Solutions

Read today's tip or listen to it on podcast.

Published: Thursday, November 16, 2023

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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