Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce our recent partnership with Luxury Escapes, a provider of travel and holiday packages for travel in Australia and internationally.
Luxury Escapes selected the Noble ShiftTrack WFM solution to improve their Melbourne-based Customer Experience operations. The system’s workforce management tools will allow Luxury Escapes to improve its strategic management with accurate forecasts for workload and staffing needs, making sure they have the right staff scheduled, including remote agents, at the right times.
Kelli Carpanini, Head of Customer Experience at Luxury Escapes, said, "The ability to manage staffing to meet customer demand and service levels goals is critical for the contact center, especially when dealing with remote agents and with mixed teams of on-site and remote resources. We chose Noble Systems because of their experience and ability to give us a right-sized solution that will help us deliver an improved customer experience, as well as reduce management time and costs."
Chris Hodges, Noble SVP Sales and Marketing, commented, "Noble Systems has extensive experience in providing cost-effective contact center solutions that help companies create better customer experiences. We’re proud to be working with Luxury Estates to help them support their workforce, so they can focus on delighting their customers."
About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Wednesday, November 25, 2020
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