News : Luzerne County VA Launches Call Center for Area Vets
Wilkes-Barre, PA USA, Feb 19, 2016 -- To better serve veterans, the Veterans Affairs Medical Center in Luzerne County is launching a call center today, the facility announced.
The call center is available at 877-928-2621, Mondays through Fridays, from 7:30 a.m. to 4:30 p.m., for veterans served at the Veterans Affairs Medical Center in Plains Twp. and its Community Based Outpatient Clinics.
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Through the center, those veterans can schedule appointments, request medication refills or get routed to the department they need. It will not provide medical advice or test results.
The call center will allow the VA to monitor call volumes, trends and response times.
Posted by Veronica Silva Cusi, news correspondent
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About Department Of Veterans Affairs:
The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is the United States government’s second largest department, after the United States Department of Defense. With a total 2009 budget of about $87.6 billion, VA employs nearly 280,000 people at hundreds of Veterans Affairs medical facilities, clinics, and benefits offices and is responsible for administering programs of veterans’ benefits for veterans, their families, and survivors. In 2012, the proposed budget for Veterans Affairs was $132 billion. The VA 2014 Budget request for 2014 is $152.7 billion. This includes $66.5 billion in discretionary resources and $86.1 billion in mandatory funding. The discretionary budget request represents an increase of $2.7 billion, or 4.3 percent, over the 2013 enacted level.
Published: Wednesday, February 24, 2016
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