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News : LV Launches New Garage Helpline for Men

#contactcenterworld

Bournemouth, UK, May 9, 2022 -- Poole-based insurance company LV is launching a new initiative to provide men in Bournemouth with a safe space to talk about their problems where they’d least expect it - in their local repair garage.

The initiative will provide employees and customers at the insurer’s branded bodyshops, direct and confidential access to someone to talk to via specially designed Family Action phones, installed in many of the insurer’s garages up and down the country.

Phones will direct users to Family Action’s FamilyLine service, a helpline which offers free, support and guidance for adult family members by text, phone, web chat and email.

Callers can also be referred to additional services which include counselling, coaching and befriending.

The scheme has been launched in garages, where around 90 per cent of the workforce is men, as a means of helping them talk about their problems.

Of the family members who reach out to FamilyLine, only 17 per cent of callers so far this year have been men, who have been asking for support with parenting issues and mental health.

This comes as two in five men admit they’re feeling the pressures of family life more than ever before in 2022, with nearly half (49 per cent) of men sharing they felt they’ve needed support this year.

Financial difficulties caused by the rising cost of living (40 per cent), worrying about what the future holds (37 per cent) and concerns about children who have fallen behind as a result of the pandemic (25 per cent) are topping the list of things men are most worried about.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bournemouthecho.co.uk


About LV=:
Company LogoLV= employs over 3,800 people and serves over 3.8 million customers and members. We are the UK’s largest friendly society and a leading mutual financial services provider. Our aim is to help people to ‘look after what they love’, through a wide range of financial products and services including general insurance policies and life and protection products. We also own a number of other financial brands including Britannia Rescue, Highway Insurance, and Frizzell.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, May 10, 2022

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2024 Buyers Guide Consultancies

 
1.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

2.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

3.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

4.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

5.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
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