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News : LV = Selects Sabio for Avaya Contact Centre Support
Bournemouth, UK, Jan 19, 2016 -- LV= has selected contact centre technology provider Sabio to support its business-critical Avaya contact centre infrastructure.
LV= will take advantage of the Sabio Enhanced Support approach to maintain the performance of its major Avaya Aura Communication Manager platform that currently supports LV= agents, as well as the company’s Avaya Workforce Optimisation solutions.
Sabio will also deploy its Monitoring-as-a-Service offering to provide LV= with proactive service management, and help support the insurer in the development of its customer engagement technology roadmap.
Peter Sinden, sales and service director at LV=, said: "We’re committed to building even greater engagement with our customers, so it made sense to work with a specialist customer contact technology partner that didn’t only offer market-leading levels of support, but who could also help to optimise our existing Avaya infrastructure and workforce optimisation investment."
Peter Sinden, sales and service director at LV=, said, "We visited Sabio’s dedicated support centre, and it was immediately clear they had the expertise, enthusiasm and insight we needed to support us in the realisation of our contact centre transformation plans."
Posted by Veronica Silva Cusi, news correspondent
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Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
LV= employs over 3,800 people and serves over 3.8 million customers and members. We are the UK’s largest friendly society and a leading mutual financial services provider. Our aim is to help people to ‘look after what they love’, through a wide range of financial products and services including general insurance policies and life and protection products. We also own a number of other financial brands including Britannia Rescue, Highway Insurance, and Frizzell.
Published: Wednesday, January 20, 2016