News : LV= to Use Vizolution System
July 21, 2014 -- Vizolution has announced that LV= is to pilot the use of vScreen to deliver an augmented call centre experience using visuals in its life and broker insurance divisions.
The system allows advisers to replicate the experience of a face-to-face interview via remote technology at the customer’s convenience, and in a completely secure environment. It means advisers can show the customer product and regulatory information in real-time and the customer can confirm their understanding via a digital signature. All documentation shared with the customer can be saved securely onto their electronic device for future reference.
Rod Willmott, Fast Track Director of LV= said: "LV= is always on the lookout for innovative ways to improve our customers’ experience and we decided to explore Vizolution’s vScreen to help shape the next generation of call centre experiences."
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, July 22, 2014