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News : M Mobility becomes Enreach

#contactcenterworld

Almere/Copenhagen, 5th September, 2022 -- The Danish cloud telco service provider M Mobility, adopts the name of Enreach, a European group providing converged contact solutions. With this step, Enreach, backed by independent investment firm Waterland Private Equity, continues to execute its unified strategy across all European markets. The rebranding further expands the Enreach brand in the Danish market and underpins its leadership position in Europe.

Since M Mobility became part of Enreach, M Mobility and its customers have already benefitted from a significantly expanded product portfolio including cloud contact centre and collaboration solutions, Microsoft cloud productivity tools, advanced integration options with Microsoft Teams and much more.

This simplified and well-considered go to market strategy – with the customer's needs in focus – mirrors what CEO Søren Mathiesen Hass had in mind, when he first founded M Mobility back in 2010:

"M Mobility was established with the vision of offering customers an integrated setup, where telephony, PBX solutions, internet, and hardware were delivered in one agreement – at one fixed price and with just one contact person. The customer has always been at the centre of our business philosophy and we have prioritised a close dialogue from the very beginning. With the name change to Enreach, our team will naturally continue to offer the right solution and the best service to our customers."

New name and new CEO

The team in Copenhagen is now ready to take the next step, replacing its blue colors with the purples of Enreach. In addition, a change in management follows, as Søren Mathiesen Hass steps down after 12 successful years as CEO of M Mobility. The rest of the team in Copenhagen remains unchanged with the same points of contact that customers have today.

"It's been an exciting journey over the last 12 years – and a pleasure to become part of an international group that provides economies of scale, but at the same time maintains the focused customer experience and service that M Mobility is also known for. I am stepping down with great pride and gratitude for a team that has delivered a fantastic and targeted effort over the years. Both former and existing colleagues have contributed with a unique commitment and exceptional loyalty, and I have no doubt that with the full integration as Enreach, our company will be in strong competition with even the very largest providers in the market. I look forward to following from the sidelines in the future," says Søren Mathiesen Hass.

Enreach’s Danish presence will continue with Charles Ginnerskov as CEO of Enreach Denmark, who also represents telco service provider ipnordic, part of Enreach, where customised solutions and high customer service levels have also always been a priority.

Strong European presence

The rebranding of M Mobility brings the Danish team even closer to the unity and teamwork of more than 1,100 colleagues across the 25 Enreach offices around Europe.

"Enreach has a unique and broad base of skilled and experienced colleagues, who together strive to develop and deliver the absolute best solutions for our customers. Today, Enreach has more than 2.3 million users and, by changing its name to Enreach, M Mobility secures an even stronger profile in the Danish market – to the great benefit of both our customers and team," explains Charles Ginnerskov.

With a vision of international collaboration across countries and teams, a strong focus on job satisfaction, joint events and activities, as well as the group's latest ‘workcations’ initiative, where employees can visit other Enreach offices, this recent rebranding also pleases CEO at Enreach Group, Stijn Nijhuis:

"More and more companies move under the Enreach umbrella brand and adopt our name. There is always a positive "purple" energy around these rebranding projects, and, especially this year, we achieved several milestones of our strategic integration roadmap all over Europe. A big thank you must go to Søren and his Danish team for their great commitment and contribution to Enreach since we started our collaboration back in 2019. Today, we are delighted to welcome the former M Mobility team as Enreach, and look forward to the coming years, when we will strengthen our position in the Danish market together."

#contactcenterworld


About Enreach:
Company LogoEnreach is the parent company of various labels such as Voiceworks, Swyx, ipnordic, Centile, Eazit and Network Telecom. Enreach provides collaboration technology and telecoms services via their reselling partners or direct brands that are transformative for SMEs and the people that work with them. Enreach is active in the core markets Germany, the Netherlands, Denmark, UK and France with activities in 25 countries and more than 775 employees.
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Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Monday, September 5, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Consultancies

 
1.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

2.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

3.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

4.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

5.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
 

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