News : M1 Transforms its Billing and Customer Care System
Singapore, Sept 21, 2015 -- M1 Limited (M1), in collaboration with Accenture (NYSE:ACN), has completed an upgrade of its billing and customer care system. The upgraded system enables M1 to meet the current and future needs of its growing customer base, and provides M1 with a comprehensive, unified view of all customers across its business lines.
The enhanced system has improved the operational efficiency at M1’s retail outlets, as well as service provisioning. In addition, by capturing all customer transactions and consolidating this data into a single system, M1 is able to serve its customers more effectively, and use data analytics to determine and address customers’ preferences.
As technology consultant and system integrator, Accenture provided program management, design, development and testing, data migration and deployment services for the Oracle and Comverse solutions implemented, and then integrated the systems with Microsoft’s .NET framework that was delivered by Avanade.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction Surveys
More Editorial From Accenture
Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
M1 Limited is a full-service telecommunications company in Singapore. Launched in April 1997, it was Singapore's second mobile operator after SingTel.
Published: Thursday, September 24, 2015