News : M1 Upgrades Billing, Customer Care System
Singapore, Oct 15, 2015 -- Singapore’s M1 in collaboration with Accenture has completed an upgrade of its billing and customer care system.
The upgraded system enables M1 to meet the current and future needs of its growing customer base, and provides the company with a comprehensive, unified view of all customers across its business lines, the Singaporean cellco said.
The enhanced system has improved the operational efficiency at M1’s retail outlets, as well as service provisioning.
In addition, by capturing all customer transactions and consolidating this data into a single system, M1 is able to serve its customers more effectively, and use data analytics to determine and address customers’ preferences.
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"Accenture helped us consolidate our multiple legacy systems, integrating our charging, billing and customer relationship management systems to provide us with a holistic view and better understanding of our customer base," said M1 CIO Alan Goh.
"This enables us to further improve the customer experience, better support our growing businesses, and deliver new services to meet our customers’ changing needs," said Goh.
Posted by Veronica Silva Cusi, news correspondent
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Accenture is a global management consulting, technology services and outsourcing company. Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance.
M1 Limited is a full-service telecommunications company in Singapore. Launched in April 1997, it was Singapore's second mobile operator after SingTel.
Published: Monday, October 19, 2015
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