News : Mabilog Orders Monitoring of Illicit Call Centers
Iloilo City, Philippines, January 30, 2015 -- Mayor Jed Patrick Mabilog has ordered the close monitoring of illicit call centers operating as internet shops to avoid payment of the mandatory business permit and license.
Mabilog instructed the Task Force on Internet and Gaming headed by Ben Palma to closely monitor the operation of internet shops in the city after receiving a complaint letter from the operator of a legitimate call center office based in Mandurriao district.
A letter dated January 16, 2015 from Oscar Riad Razzouk, chief operating officer of Avatar Technologies Philippines Inc., showed that at least two call centers are operating in the city without the requisite business permit. These are the Altered Link at PCJ Porras Building at Dolmax Subdivision in Barangay Camalig and Quoth Call Center at Rosary Bldg. along Iznart St.
The complainant said they "are a US-based multinational BPO company operating several call centers in Iloilo City and employing approximately 1,000 to 2,000 local residents. Recently, it has come to our attention that some unscrupulous individuals are operating fly-by-night call centers using Avatar developed software which they have stolen from us. As a result, about 500 of our employees are laid off because of the business lost."
The complainant added the continued operation is not only highly prejudicial to legitimate call centers but is also jeopardizing the image of Iloilo City as a premier BPO location.
An investigation was conducted immediately and reports showed that the call centers are operating from 9 p.m. to 6 a.m. to avoid inspection.
The operators also promised to seek the necessary permit and license once the business registration period for new business opens by next month.
Norman Tabud, chief of the city’s Business Permit and Licensing Office, said his office has suspended the registration of new businesses in the months of November, December, and January to accommodate the renewal of business permits of old and existing business.
The new business registration will follow by next month.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Does Your Business Need?
Published: Tuesday, February 3, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...