News : Macfarlane Delivers Multi-channel Conversation Management for Microsoft Dynamics Users
Macfarlane announces Contact+ Dynamics, a new set of contact centre capabilities enabled by the integration of the Macfarlane Contact+ contact centre platform and the Microsoft Dynamics Customer Relationship Management (MS Dynamics CRM) platform.
Contact+ Dynamics is designed to boost the value that organisations get from their investment in MS Dynamics CRM by delivering faster, more relevant customer service responses, improved customer experiences, increased contact centre agent productivity and lower operational costs.
"Switching your contact centre operation to our Contact+ platform is very straightforward" explains William Gray, CEO of Macfarlane. "It is easy for supervisors to set up and provides functionality straight out-of-the-box. There is no need for specialised flow tools and no bespoke work required."
Contact+ Dynamics is available today as an integrated module within the Contact+ product suite from Macfarlane or from an authorised Macfarlane reseller.
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About William Gray:
William has over 35 years experience working in the IT and communications sectors, with the last 20 years spent developing and supplying call and contact centre solutions.
About Macfarlane Telesystems:
Macfarlane has been a provider of customer contact solutions for over two decades. We have helped scores of public and private sector organisations transform the way they engage with their customers: enhancing customer satisfaction, increasing loyalty, reducing churn, improving performance and cutting cost-to-serve.
Published: Wednesday, February 24, 2016