News : Macfarlane Launches Contact+ Platform
Macfarlane has launched Contact+, a true omni-channel contact centre technology platform that’s designed to help organisations of all sizes deliver enhanced and consistent customer experiences, regardless of the communications channel used.
Contact+ is now available as an on-premise system or as a cloud-based service.
At the heart of Contact+ is a Conversation Management module that maintains an awareness of complete conversations, comprising any number of interactions, taking place between an organisation and its customers.
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About Macfarlane Telesystems:
Macfarlane has been a provider of customer contact solutions for over two decades. We have helped scores of public and private sector organisations transform the way they engage with their customers: enhancing customer satisfaction, increasing loyalty, reducing churn, improving performance and cutting cost-to-serve.
About Gray Associates:
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Published: Wednesday, September 9, 2015
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