Crawley, UK, February 9, 2021 -- Macro 4, a division of UNICOM(R) Global, has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to information and documents relating to their customer journeys.
Macro 4 has seen a surge in demand for self-service portal solutions as companies fast-track their digital initiatives during the pandemic to provide a better experience for the growing number of customers who are interacting with businesses online.
"Online self-service is an obvious way to relieve the pressure on contact centres and other frontline teams who are handling increasing volumes of customer queries now that less business is conducted face to face," said Darren Jack, Technical Services Manager at Macro 4. "The key to doing this successfully is to make sure your self-service portal is easy to use, and gives customers fast access to the information they need, including all correspondence, and important documents such as orders, bills, statements, and so on.
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"But many first-generation portal systems are struggling to cope with the explosion in online traffic and they can also be more difficult to use, particularly on mobile devices. Security weaknesses are another common issue. The need to address these problems quickly has accelerated the trend towards ‘short, sharp’ projects that can be completed in a matter of days – with companies opting for customisable off-the-shelf software like ours to deliver a high-quality, branded customer experience with minimal effort."
Businesses are seeking to improve the breadth and depth of information available on their portals in order to increase customer engagement, as well as reduce the need for in-person or phone contact. Additionally, they are using portals as a more secure way of sharing confidential information with teams in different physical locations.
"Particularly in the current climate, with so many businesses working from home, it’s no longer practical for accountancy firms to send confidential audit reports by post, for example. Companies need a way to make large, complex documents like these easy to access and work with online, without compromising security by emailing them. Our Columbus self-service portal provides a fast and flexible solution to support this kind of requirement," said Darren Jack.
To meet the needs of remote workers, many companies are also setting up portals catering to employees. For example, human resources portals are improving access to information such as payslips, employee contracts and absence records, both for staff who need secure online access to their own information and for HR teams, who can no longer rely on their paper records.
Published: Wednesday, February 10, 2021
|2.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
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|4.)||Cloud IT Services GmbH|
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
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CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.
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|9.)||Cloud IT Services GmbH|
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.
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|15.)||Teckinfo Solutions Pvt. Ltd.|
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.
The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
|16.)||Tru29 Outsource Solutions Inc.|
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Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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