Cairo, Egypt, Oct 23, 2023 - Doctor Magdi Yacoub’s Heart Foundation, a non-governmental organisation dedicated to offering free-of-charge medical services to the Egyptian people, has selected Avaya technology to power communications at its new healthcare unit being built in Cairo.
The under-construction Magdi Yacoub Global Heart Centre is designed to be an advanced facility that will triple the number of outpatients the foundation can serve.
Delivering the latest techniques in cardiovascular medical care, it will be able to treat up to 12,000 patients annually, enhance the treatment provided to newborns with congenital heart disease and enable telemedicine that can extend medical support across the continent.
The Avaya technology being deployed, integrated by partner Summit Technology Solutions, is intended to underpin each layer of communication at the facility.
The premise-based stack will deliver collaboration between users – including doctors, support staff and administrative staff. At the same time, a contact centre deployment built on the same platform has been implemented to enable agents to serve patients effectively across a range of channels.
The communications service will span the entire facility ecosystem.
When completed, with direct integration with the facility’s health information system, the comms infrastructure will be used to streamline internal communications to simplify complex processes, improve care team coordination and increase patient safety. The service will also enable the foundation’s contact centre agents to intelligently communicate with customers calling into its contact centre to drive more personalised, effective care across a variety of communications channels.
Posted by Veronica Silva Cusi, news correspondent
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Tuesday, October 24, 2023
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