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News : Magentrix Expands into Europe with Enghouse Interactive Partner Portal
The new portal integrates seamlessly with salesforce.com, is easy to set up and use and provides a secure site for authorised partners. Providing product access, a document repository and resources such as training and certification, the portal allows Enghouse Interactive to expose specific parts of its Salesforce CRM to partners to enhance collaboration, help drive revenue and business success and make it easy for partners to work with them.
Over the last three years, Enghouse Interactive has experienced growth both organically and through acquisitions. After inheriting many divergent channel programmes, Enghouse Interactive has now developed a consistent programme and a significant channel partner ecosystem, across EMEA.
Tony Davies, International Partner Director at Enghouse Interactive said, "We needed to find an easy-to-use, secure way to work with our partners, bringing them inside our organisation with permission to see and access specific parts of our Salesforce data as well as access to relevant documents and resources. We also needed it to integrate in real time with our existing Salesforce opportunity pipeline, so we didn't create a data silo."
"Magentrix has been very responsive to our needs", said Davies. "It's a very flexible and customisable platform which will enable us to adapt quickly to the needs of our partners across EMEA."
Vahid Fotovat, Founder & CEO, Magentrix said, "Working with Enghouse Interactive showed us the opportunity for the Magentrix Partner and Customer portal solution right across Europe. With the help of Enghouse Interactive, we have developed versions of our portal in French, Spanish and Russian, with German soon to follow. In response to enquiries, we have also set up a UK partner so that we are able to better service and support our European customers."
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About Enghouse Interactive:
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements.
Published: Thursday, July 10, 2014