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News : Magnetic North Announces Another Key Appointment
Magnetic North has announced the appointment of Jon Dawson as Head of Delivery in the UK. Jon has over 15 years of experience in the Contact Centre and Telecoms industries, primarily in customer care and delivery roles, most recently with Vocalcom UK where he was responsible for implementation and support for the UK and Ireland. Jon is well placed to join the rapidly expanding cloud communications provider as they continue to grow their market share.
With the Magnetic North client base expanding at an unprecedented pace, this is a key role to ensure the smooth delivery of Magnetic North’s cloud solutions across the entire suite of products. Jon will be responsible for ensuring projects are delivered on-time and to the exact specification of the clients.
Jon will also head up the acclaimed Success Management programme, ensuring that customers not only have successful deployments but that they continually get the maximum value from their investment for the lifetime of the relationship.
Prior to Vocalcom Jon enjoyed primarily technical and consultancy roles, realising the value of significant experience in and around core infrastructure. He specialises in voice technology and applications, as well as related technologies such as virtualization and Enterprise platforms.
"We are delighted that Jon has joined the Magnetic North team at this hugely exciting time" commented David Ford, Managing Director at Magnetic North, "Jon is motivated by ensuring customers succeed. We look forward to Jon being a key contributor to the continued success of Magnetic North".
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About Magnetic North:
Magnetic North is leading the contact centre in the cloud revolution by providing organisations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of traditional systems, together with transparent pricing, out-of-the-box integration and continuous product innovation. As a registered carrier and ISP in our own right, with a direct interconnect to the London Exchange, we offer paramount reliability. We’re ISO 27001 certified and a PCI Council partner, and whatever legislation you’re working under, including everything from Data Protection to FSA, OFT to OFCOM, we can guarantee compliance. Established in 1999, we’ve been serving the contact centre industry for 15 years and have over 135,000 users globally.
Published: Wednesday, July 23, 2014