
#contactcenterworld
Thane, India, Oct 25, 2022 -- With the arrest of four persons, the Navi Mumbai Police in Maharashtra claimed to have busted a call centre which offered unauthorized Voice Over Internet Protocol (VOIP) services.
The accused bypassed the international calling service offered by the Department of Telecommunications (DOT) and caused the Indian government a revenue loss of Rs 2.6 crore, said police commissioner Bipin Kumar Singh.
The accused, which included two estate agents from Thane, provided services to customers in Kerala, Tamil Nadu, West Bengal, Karnataka, Delhi, Madhya Pradesh and Maharashtra by routing overseas calls from relatives or friends in Bahrain, USA, Bangladesh and UAE, he said.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
The arrested men were produced before a local magistrate who remanded them in police custody till October 28, Singh added.
They were booked under Indian Penal Code section 420 (cheating) and sections of the Indian telegraph Act.
The accused had registered a firm using fake Aadhaar cards, he said
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.theweek.in
Published: Thursday, October 27, 2022
1.) | CrankWheel CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall