Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : Maharashtra Govt Sees Red, Centre’s 112 Helpline Likely to be Downsized


Mumbai, Maharashtra, India, Feb, 2020 -- An official in the Home department said, "In a meeting on January 23, when Ajit Pawar reviewed the scheme, he seemed unhappy with the amount that was needed to implement it and wondered if it was required considering the poor fiscal condition of the state exchequer."

In another instance where the Maha Vikas Aghadi government and the BJP-led central government are at odds, the ‘112 helpline’ scheme of the Centre may be in for rough weather in Maharashtra after Deputy Chief Minister Ajit Pawar last week in a meeting expressed displeasure with the amount needed to implement the scheme.

The 112 helpline number is based on the 911 number in the US where a single number can be used in any emergency, from a law and order problem to a medical emergency. It was mainly considered to be helpful in countering crimes against women. Sources said while the scheme may not be scrapped, there is a high probability that it will be scaled down to a considerable extent.

Sponsor message - content continues below this message

2021 '16th annual' Global Contact Center World Awards CLOSING SOON!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar


Content continues ….

An official in the Home department said, "In a meeting on January 23, when Ajit Pawar reviewed the scheme, he seemed unhappy with the amount that was needed to implement it and wondered if it was required considering the poor fiscal condition of the state exchequer." Sources said the tendering for setting up the call centre was done last year and two locations — in Navi Mumbai and Nagpur respectively — were finalised and are in the process of being developed into state of the art centres.

"While developing the call centre is a part of the expense, the major expense will come in the form of vehicles and manpower that will be required for the helpline to function. There would be a need for nearly 8,000-10,000 vehicles and over 15,000 men to man these vehicles across the state which would escalate the cost to anywhere between Rs 500-800 crore in the very least. This is in addition to the expenses that have already been incurred for setting up the call centre. Given the fact that the Maharashtra government’s finances are in the red especially with the number of farm loan waivers that have been granted in the past few months, this expense appears to be a luxury that the state government may not be keen on spending," a senior official said.

A senior officer from Maharashtra Police said that several smaller states like Uttarakhand have already switched to the 112 helpline number. "However what some of these states have done is that instead of installing the entire infrastructure comprising of the call centres, vehicles and manpower, they have just modernised the infrastructure of the call centres. They have not purchased vehicles and manpower which is the most expensive part of the entire scheme. Maharashtra may just follow that model," the officer said. Some police units in Maharashtra like Mumbai police already has a state of the art control room and would not even require that overhaul. "Some districts may be able to benefit from upgradation in their control room mechanism," the officer added.

The then Home Minister Rajnath Singh launched the pan-India 112 Emergency Response Support System (ERSS) helpline number. The number was expected to include police (100), fire (101), health (108) and women (1090) helplines. A total of 16 states including AP, Uttarakhand, Punjab, Kerala, MP, Rajasthan and Union territories were expected to have the number.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Brand & Service

Read today's tip or listen to it on podcast.

Published: Wednesday, February 5, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.


Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488


Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

Nuxiba Technologies

Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!


OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =