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Sefanaia Silimaibau
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Sauma Adam Saputra
Operation Manager

News : Maintel and Datatrack Launch New Unified Communications Analytics Solution

#contactcenterworld, @maintel, @datatrackUC

London, UK June 19, 2024 - Maintel, a provider of cloud, networking and security managed communications services to the UK public and private sectors, and Datatrack, a supplier for Unified Communications (UC) and Contact Centre data analytics, is excited to announce the launch of a new UC Analytics solution. This solution brings to life the importance of data analytics in helping organisations gain a better understanding of the health and performance of the business. 

Communication services hold an enormous number of hidden insights into the health and performance of an organisation, giving a picture of employee wellbeing, departmental performance, customer experience, compliance and much more!

By visualising how these services are being consumed through curated dashboards and reporting, integrated with Maintel’s ICON Portal, users will now be able to better unlock these insights, turning it into meaningful outcomes that are more accessible to a wider set of stakeholders.

Dan Davies, Interim CEO and Chief Technical Officer Maintel commented: "The importance of bringing data together from siloed platforms is now more important than ever. Our new UC Analytics solution does just that, to find out more take a look at our video here. With data-driven decisions now a top priority for many organisations, it’s clear that the ability to glean meaningful insights from volumes of data is no longer a competitive advantage but a core requirement for making real-time business decisions."

Phil Smith Group CEO Datatrack commented: "For years, we’ve been at the forefront of harnessing data to solve business challenges, and our partnership with Maintel takes this a notch higher. Together, we’re committed to not just offering data, but delivering actionable insights that will be pivotal in driving digital transformations across various domains, from Unified Communications and Customer Journey Analytics to Digital Experience Monitoring and more. It’s about making data work harder and smarter for our customers. This explainer video explains in a nutshell what we are trying to achieve in the workplace analytics space."

#contactcenterworld, @maintel, @datatrackUC

Posted by Veronica Silva Cusi, news correspondent

About Maintel:
Company LogoMaintel is a UK provider of tailored voice, data and mobile solutions for businesses nationwide.
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About Datatrack:
Company LogoOur solutions enable enterprise customers, VAR's, SI's and Operators to monitor, manage and maintain multi vendor voice, data and ancillary equipment as well as providing detailed, meaningful management information, analysis and auditing. Our portfolio cover Voice (Call Management, PBX Management, Fraud Detection, IPT QoS &MoS, Back-up and Access) and Data (SSO, SNMP network Management). Customers include BT Global Services, Global Crossing, Azzurri, Damovo, EDS, Mitel to name a few.
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Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Friday, June 21, 2024

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2024 Buyers Guide Recruitment Products/Services


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation




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