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News : Maintel Delivers New Genesys-based Contact Centre Managed Service to Vanquis Banking Group

#contactcenterworld, @maintel

London, UK, Jan 24, 2024 - Maintel has successfully implemented a brand-new Genesys based Contact Centre managed service for Vanquis Bank. Vanquis serves UK adults not well supported by traditional lenders, providing financial inclusion and supporting social mobility through a range of products and services. The new Contact Centre as a Service (CCaaS) public cloud platform provides Vanquis with an enhanced, future proof and efficient customer experience solution, as well as offering operational efficiencies and commercial sustainability benefits.

Dan Thompson, Strategy and Transformation Director – Operations, Vanquis Banking Group commented "After 9 months of excellent collaboration with the team at Maintel, we were able to successfully implement our new Genesys contact centre platform this week. The team from Maintel were able to support us in all aspects of the solution design, build and smooth implementation. This deployment means we’re now even better placed to service our Customers, providing a more efficient tool and experience for our colleagues and will futureproof us in terms of ongoing optimisation. Maintel’s expertise and partnership approach throughout the program has been extremely valuable.

Jem Walters, Group Chief Technology Officer, Vanquis Banking Group added "We are all delighted with the success of the deployment. This is a significant milestone in VBG’s transformation journey and please pass on my thanks to the Maintel team involved in this project, it has been a truly great collaborative effort and bodes well for the next deployment…"

Gillian Bailey, Chief Operating Officer, Maintel commented "We’re very pleased to have been able to deliver a new CCaaS solution to Vanquis Banking Group that will support their customer experience requirements today and well into the future, with a managed service that includes continual innovation. Crucially we were able to transition Vanquis to their new platform with no service disruption, allowing them to seamlessly continue to provide their incredibly important services to their own customers. Our specialised approach to large scale contact centre projects combines the best principles from traditional waterfall programmes alongside agile philosophies to ensure that the project doesn’t suffer from inertia and that a collaborative team approach between Maintel and the customer prevails."

#contactcenterworld, @maintel

Posted by Veronica Silva Cusi, news correspondent
Source: https://maintel.co.uk


About Maintel:
Company LogoMaintel is a UK provider of tailored voice, data and mobile solutions for businesses nationwide.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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