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News : Maintel Invests in Cloud, Software Development Centre

#contactcenterworld, @maintel

London, UK, June 10, 2019 -- UK operator Maintel said it opened a new centre of excellence to accelerate the growth of its expertise in digital workplace technology, customer experience, and secure connectivity.

....NOTE - content continues below this message

INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

....CONTENT CONTINUED BELOW

The Maintel Technology Centre is based in Fareham, Hampshire, and will bring together experts in cloud, software development, and AI. The company will invest in the centre over the next three years, creating a hub of innovation.

The centre will create more functionalities and new features for existing technologies, such as unified communications, contact centre platforms, and wide and local area networks, among others. On top of that, this centre of excellence will support the continued development of Maintel’s cloud and managed services offering, Icon.

#contactcenterworld, @maintel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com

About Maintel:
Maintel is a UK provider of tailored voice, data and mobile solutions for businesses nationwide.

Read today's tip or listen to it on podcast.

More Editorial From Maintel

Published: Tuesday, June 11, 2019

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2022 Buyers Guide
Get Listed
Business Continuity

1.)

Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.)

OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.)	Vads VADS Business Continuity Plan VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.