London, UK, Sept 8, 2020 -- Maintel has launched Callmedia CX Now a cloud-based solution which ensures the right interaction occurs with the right contact centre agent at the right time. The software allows businesses to deliver omnichannel customer service and improve customer experience. It also gives businesses the tools to enable their contact centre agents to work productively anywhere – whether that’s at home or in the office.
Dan Davies, CTO of Maintel: "If you are currently only able to handle voice calls and emails, it’s time to make a change. Your customers are expecting to contact you when they want to and by multiple digital channels including webchat, SMS and social media.
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"Callmedia CX Now will not only enable you to offer omnichannel contact, but your customers can switch between channels and they can contact you at any time. Using cloud-based technology is more than just a trend, it will ensure that you can have the right capacity today and can scale seamlessly in the future. Technology change can be daunting, so selecting a system that will readily integrate with your existing environment and a partner that will work with you to effectively execute change is essential."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.maintel.co.uk
About Maintel:
Maintel is a UK provider of tailored voice, data and mobile solutions for businesses nationwide.
Published: Thursday, September 10, 2020
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