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News : Maintel Launches Callmedia CX Now

#contactcenterworld, @maintel

London, UK, Sept 8, 2020 -- Maintel has launched Callmedia CX Now a cloud-based solution which ensures the right interaction occurs with the right contact centre agent at the right time. The software allows businesses to deliver omnichannel customer service and improve customer experience. It also gives businesses the tools to enable their contact centre agents to work productively anywhere – whether that’s at home or in the office.

Dan Davies, CTO of Maintel: "If you are currently only able to handle voice calls and emails, it’s time to make a change. Your customers are expecting to contact you when they want to and by multiple digital channels including webchat, SMS and social media.


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"Callmedia CX Now will not only enable you to offer omnichannel contact, but your customers can switch between channels and they can contact you at any time. Using cloud-based technology is more than just a trend, it will ensure that you can have the right capacity today and can scale seamlessly in the future. Technology change can be daunting, so selecting a system that will readily integrate with your existing environment and a partner that will work with you to effectively execute change is essential."

#contactcenterworld, @maintel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.maintel.co.uk


About Maintel:
Company LogoMaintel is a UK provider of tailored voice, data and mobile solutions for businesses nationwide.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Thursday, September 10, 2020

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2021 Buyers Guide Contact Center Assessments

 
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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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