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News : Allied Irish Banks to Pilot New Software
Dublin, Ireland, Feb 26, 2015 -- Allied Irish Banks p.l.c will be piloting a new sharing solution technology - vScreen provided by Vizolution.
The bank will introduce vScreen into their contact centre to enhance the customer experience and improve the fulfilment process for business and retail customers.
vScreen works within any call centre and allows a screen-sharing session to start spontaneously within any customer conversation, without the need for downloading software.
CEO of Vizolution Bill Safran said: "We are very pleased to be working with AIB and we are confident that using vScreen to add a visual element to what is traditionally a voice only call will enable even higher levels of customer interaction, understanding and engagement."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaints
More Editorial From Allied Irish Banks
About Allied Irish Banks:
Allied Irish Banks is one of the so-called "Big Four" commercial banks in Ireland. AIB offers a full range of personal and corporate banking services.
Vizolution is a UK provider of innovative visual sales solutions.
Published: Monday, March 2, 2015