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News : Cognosante, Chooses Content Guru’s Cloud Solution to Support Government Loan Program

#contactcenterworld, @cgchirp

San Jose, CA, USA & Bracknell, England, Sept 30, 2020 -- Content Guru, a global provider in cloud contact center solutions, has announced that Cognosante, a public sector Business Process Outsourcing (BPO) firm, has deployed its pure-play Contact Center as a Service (CCaaS) service offering, storm(R), to support a government loan program.

Cognosante helps large public sector organizations modernize and optimize their customer experience programs, enterprise systems solutions, data integration efforts, data standards, and business process operations.

In the face of a global health crisis, Cognosante chose Content Guru’s storm solution to support a large federal agency, due to its virtually limitless scalability, integration capabilities, and AI technology.

....NOTE - content continues below this message


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....CONTENT CONTINUED BELOW

Andrew Casson, Vice President of Sales in the US at Content Guru, commented: "I am pleased with how quickly and smoothly this project deployment with Cognosante has gone. Content Guru has a wealth of experience in the public and private sectors globally, and we are able to deploy our award-winning cloud solution much faster than our competitors. Going forward, we look forward to working on similar projects, and helping more organisations deliver a best-in-class customer experience at scale, and while working remotely."

Steven Gift, Senior Director of Contact Centre Operations at Cognosante, added: "Typically, a project of this scale would take months to deploy in the public sector arena. As such, we are delighted with the work the Content Guru team has done to furnish us with the storm solution within such a short time frame. We have processed a huge number of calls for a large federal agency during the pandemic, and storm has coped seamlessly with this traffic."

#contactcenterworld, @cgchirp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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About Cognosante:
Company LogoCognosante offers services and solutions to modernize Medicaid programs and health systems, lower administrative costs, improve quality, optimize shared services, streamline your ICD-10 transition, and curb fraud, waste, and abuse.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Quality Provided By Agents

Read today's tip or listen to it on podcast.

Published: Friday, October 2, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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