Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
502
MEMBER
Jason Mercer-Pottinger
RTS Operations (Call Center) Director
115
EXECUTIVE MEMBER
Sean Hammerle
Chief Operating Officer
401
MEMBER
Sam Fernandez
Managing Partner
12

News : Call Centre Sets Moving Date for Hundreds of Middlesbrough Workers

#contactcenterworld, @firstsource

Middlesbrough, England, Jan, 2021 -- A call centre has set a moving date for hundreds of its Middlesbrough town centre workers.

Firstsource is relocating to the town's newly-redeveloped Centre Square scheme, after years renting the Fountain Court building on Grange Road.

The business services firm had sparked fears it would quit Middlesbrough after Fountain Court went on the market last year.

But Firstsource UK reaffirmed its commitment to the area by signing a new lease for One Centre Square - and saying it had "no intention" of leaving the town centre.

A spokesperson for the global firm said: "Firstsource has confirmed that they're planning to settle into the new offices by April."

GBB was announced as the first tenant in the Grade A Centre Square development, more than a year after it was completed in the summer of 2019.

The scheme was dealt a blow last year when Middlesbrough Council changed its mind about moving staff from the crumbling Civic Centre into One Centre Square, but developers Ashall remained optimistic.

That decision, and commitments by Firstsource, GBB and others including GB Bank, Causeway and XPS has led to "quality private" occupiers taking up two-and-a-half more space than first envisaged.

Agent Connect Property North East says the site is "adjacent to Centre Square, a unique outdoor auditorium with landscaped water features and sculpture".

#contactcenterworld, @firstsource

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.gazettelive.co.uk


About Firstsource Solutions:
Company LogoFirstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Team Days

Read today's tip or listen to it on podcast.

Published: Thursday, January 14, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =