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News : Customer experience Provider Expands Leadership Team

#contactcenterworld, @arvatosystems

Arvato CRM Solutions has strengthened its leadership team with two senior board appointments to support its continued growth, following a string of new contract wins.

The company provides technology-driven customer experience and business process outsourcing (BPO) services to the public and private sector.

James Towner joins in the newly created position of Chief Growth Officer after two and a half years as Senior Vice President at WNS Global Services. Prior to that he was at Capita for nine years as Solutions and Transformation Director, where he led the firm’s European growth strategy.

He will be responsible for growth in new and existing business and driving digital innovation to better support clients in tackling their current and future challenges.

Nathian Carnall joins as Chief Operating Officer from Sitel, where he was the company’s director of operations for the UK & Ireland market.

He will lead the delivery of Arvato CRM Solutions’ digital transformation, customer experience and back-office services across its strong client roster. He succeeds John Wybrant, who left the business in 2022 after more than 18 years of service.

Debra Maxwell, CEO, Arvato CRM Solutions, said: "This is a vital time for organisations across the public and private sector to deliver the transformation they need to drive new efficiencies, boost loyalty and build strong connections with those that matter the most to them.

"The arrival of James and Nathian, in addition to a number of strategic client wins, underlines the strength of our proposition for both our people and partners. Their expertise will help us build on this momentum and drive further growth and innovation across the markets we operate in and I’m looking forward to working with them on our leadership team."

#contactcenterworld, @arvatosystems

About Arvato CRM Solutions:
Arvato CRM Solutions is a trusted partner to the private and public sectors, with expertise in delivering award-winning customer relationship management, business process outsourcing (BPO) and public sector and citizen services. The business focuses on providing customer service which is driven by technology and powered by its people. It designs and delivers innovative, individual solutions for some of the most respected global consumer brands and UK public sector organisations, through long-term partnerships. A division of Bertelsmann, Arvato CRM Solutions employs approximately 1,500 people