Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

News : Major Telecom Operators Cracking Down on Fake Calls and Messages

#contactcenterworld, @AIS_Thailand

Bangkok, Thailand, Apr 2022 - The three major mobile phone operators are joining forces with the authorities to use artificial intelligence and other technologies to try to weed out fraudulent calls and text messages from call-centre scammers.

Advanced Info Service, True Corporation and Total Access Communication (DTAC) have been stepping up efforts to protect their clients from fraudulent spam calls and SMS messages following an increase in attempts to deceive the people by call-centre scammers since late last year, the three operators said.

Pratthana Lilapanang, chief of AIS’ division for general customers, said the telco has developed AIS Secure Net, a free digital service to filter out spams, phishing messages and virus to protect AIS customers.

Natwut Amornvivat, co-president of True Corporation, said True has been working with the Police Cyber Taskforce and the National Broadcasting and Telecommunications Commission to launch 9777 hotline to receive complaints about suspicious calls and SMS around the clock. English-speaking customers can also call the 9777 hotline, he added.

Meanwhile, DTAC announced on its website that it has opened 1678 hotline to receive complaints about suspicious calls and SMS messages. The call centre is an automatic and interactive system for customers to report the phone numbers for investigations.

#contactcenterworld, @AIS_Thailand

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nationthailand.com

About AIS Call Center:
AIS Call Center, Thailand

Read today's tip or listen to it on podcast.

More Editorial From AIS Call Center

AIS Sends Cyber Police Off on Hunt for Over 1,000 Call-centre Scammers

Published: Friday, April 15, 2022

Printer friendly version

2024 Buyers Guide

Get Listed

Training

1.)

Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge