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News : Major Telecom Operators Cracking Down on Fake Calls and Messages

#contactcenterworld, @AIS_Thailand

Bangkok, Thailand, Apr 2022 - The three major mobile phone operators are joining forces with the authorities to use artificial intelligence and other technologies to try to weed out fraudulent calls and text messages from call-centre scammers.

Advanced Info Service, True Corporation and Total Access Communication (DTAC) have been stepping up efforts to protect their clients from fraudulent spam calls and SMS messages following an increase in attempts to deceive the people by call-centre scammers since late last year, the three operators said.

Pratthana Lilapanang, chief of AIS’ division for general customers, said the telco has developed AIS Secure Net, a free digital service to filter out spams, phishing messages and virus to protect AIS customers.

Natwut Amornvivat, co-president of True Corporation, said True has been working with the Police Cyber Taskforce and the National Broadcasting and Telecommunications Commission to launch 9777 hotline to receive complaints about suspicious calls and SMS around the clock. English-speaking customers can also call the 9777 hotline, he added.

Meanwhile, DTAC announced on its website that it has opened 1678 hotline to receive complaints about suspicious calls and SMS messages. The call centre is an automatic and interactive system for customers to report the phone numbers for investigations.

#contactcenterworld, @AIS_Thailand

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nationthailand.com


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Published: Friday, April 15, 2022

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