Muscat, Oman, Oct 15, 2018 -- Stemming from its belief that customers are the core for its success and operational growth, BankDhofar provides a host of exclusive services around the clock to customers through its Contact Centre. With the aim of providing better services in a record time, BankDhofar recently renovated its Contact Centre operations with Integrated Voice Response (IVR) system to offer a host of exclusive services to customers.
Elaborating on the services provided to customers through the Contact Centre, Marwan Al Zadjali Head of Alternative Delivery Channels at BankDhofar noted: "At BankDhofar we exert our efforts to promote positive communication and retain a sustainable relationship with our customers through our various communication channels. Our customers’ satisfaction is at the heart of our operations, therefore we make sure to provide them with the best customers’ experience. Customers may perform a number of transactions easily through our innovative Contact Centre."
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BankDhofar’s Contact Centre is available for customers 24/7 including holidays and handles high call volume on daily basis in an effective manner, which interns reflects on the customer satisfaction level. Through BankDhofar’s Contact Centre, customers may easily handle their own simple operations over the phone.
Elaborating on the services provided through the IVR system, Muhannad Ghulam Al Balushi, Senior Manager - Contact Centre at BankDhofar noted: "At BankDhofar, We continue to serve our customers with state-of-the-art technologies. Through our user-friendly IVR system, our customers can enroll and avail for their banking services very easily and in a fast-paced manner. The exclusive services provided include for example; mobile top-up, unblock debit card, re-issue and re-set of Debit Card pin, statement inquiry, cheque book request, bill payments, and many other prompt services."
Posted by Veronica Silva Cusi, news correspondent
About Bank Dhofar:
BankDhofar is a bank in the Sultanate of Oman with a services related to Corporate Banking, Consumer Banking, Treasury and Project Finance.
Published: Tuesday, October 16, 2018
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