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News : Make your Transactions Easily through BankDhofar Contact Centre

#contactcenterworld

Muscat, Oman, Oct 15, 2018 -- Stemming from its belief that customers are the core for its success and operational growth, BankDhofar provides a host of exclusive services around the clock to customers through its Contact Centre. With the aim of providing better services in a record time, BankDhofar recently renovated its Contact Centre operations with Integrated Voice Response (IVR) system to offer a host of exclusive services to customers.

Elaborating on the services provided to customers through the Contact Centre, Marwan Al Zadjali Head of Alternative Delivery Channels at BankDhofar noted: "At BankDhofar we exert our efforts to promote positive communication and retain a sustainable relationship with our customers through our various communication channels. Our customers’ satisfaction is at the heart of our operations, therefore we make sure to provide them with the best customers’ experience. Customers may perform a number of transactions easily through our innovative Contact Centre."


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BankDhofar’s Contact Centre is available for customers 24/7 including holidays and handles high call volume on daily basis in an effective manner, which interns reflects on the customer satisfaction level. Through BankDhofar’s Contact Centre, customers may easily handle their own simple operations over the phone.

Elaborating on the services provided through the IVR system, Muhannad Ghulam Al Balushi, Senior Manager - Contact Centre at BankDhofar noted: "At BankDhofar, We continue to serve our customers with state-of-the-art technologies. Through our user-friendly IVR system, our customers can enroll and avail for their banking services very easily and in a fast-paced manner. The exclusive services provided include for example; mobile top-up, unblock debit card, re-issue and re-set of Debit Card pin, statement inquiry, cheque book request, bill payments, and many other prompt services."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


About Bank Dhofar:
Company LogoBankDhofar is a bank in the Sultanate of Oman with a services related to Corporate Banking, Consumer Banking, Treasury and Project Finance.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Tuesday, October 16, 2018

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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