Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Malaysian Call Centre Scammers Busted in Chiang Mai
Chiang Mai, Thailand, June 15, 2016 -- Fifteen members of a foreign call centre scam gang, mainly Malaysian, have been been arrested in San Sai district.
They were allegedly using this northern province as a base to deceive their compatriots into transferring money to them.
The suspects - 10 Malaysian men, four Malaysian women and a Vietnamese woman - have been charged with swindling and working illegally.
They were detained during a police search of a rented house at Kluaymai housing estate in tambon San Sai Noi and taken to a media briefing on Wednesday.
Chin Kiat Yong, 30, a Malaysian national, is the leader, according to police.
Police seized 18 telephones, four internet phone connections, documents detailing names and phone numbers of victims, and a copy of a house rental contract.
Provincial Police Region 5 commander Thanitsak Theerasawat said the raid followed a complaint that a group of foreigners had rented a house at the housing estate and were acting suspiciously.
Police obtained a court warrant to search the house and discovered it was being used as call centre to swindle money from people.
Mr Chin, who can speak Thai, confessed to having run the call centre from the house, said Pol Lt Gen Thanitsak.
The gang members had pretended to be Malaysian bank officials and contacted potential victims, mostly Malaysian nationals, by phone and lied to them that there was a problem with their credit cards. The swindlers convinced their victims to transfer money to them.
Over the past two weeks, the gang had swindled 500,000 ringgit (about 4.3 million baht) from their victims, the Region 5 police chief said.
Police also found 7 speed pills in the gang leader's possession. He faces an additional drug charge.
All suspects were handed over to San Sai police station for legal processing.
Today's Tip of the Day - What Do You Want To Accomplish?
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, June 16, 2016