Harare, Zimbabwe, Nov 26, 2019 -- BancABC chief executive Dr Lance Mambondiani has been appointed president of the Contact Centre Association of Zimbabwe (CCAZ) taking over from DHL Zimbabwe managing director Jeff Phiri.
Dr Lance Mambondiani is a seasoned banker, having worked as an executive for regional and international financial institutions.
In his acceptance speech on November 15, 2019, Dr Mambondiani said the appointment is a "moment of personal honour" and also of "deep personal responsibility".
"There is perhaps no bigger contributor to the success of contemporary businesses than great customer service. The important role of the CCAZ is highlighted by the fact that service-centric strategies now represent an important aspect of firms' efforts towards enhancing overall revenue and profit, customer acquisition and retention, and competitive differentiation.
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Posted by Veronica Silva Cusi, news correspondent
About Contact Centre Assoc. of Zimbabwe:
Contact Centre Association Of Zimbabwe (CCAZ) is a non-profit making national body focused on uniting the Zimbabwe contact centre/customer service industry, its people and growing its standards to global excellence by being the first point of contact in Zimbabwe.
Published: Thursday, November 28, 2019