Atlanta, GA, USA, July 8, 2020 -- Novatech, Inc., a Managed Office provider, announced the debut of a new Atlanta Call Center that will provide support for Managed IT and Managed Print customers. The center will both expand Novatech’s support capabilities and serve as a redundant call center for the firm’s primary call center in Nashville, Tenn. Similarly, the Nashville support center will be a failover site for the Atlanta location.
"At Novatech, we have long embraced the value of failover solutions for business continuity," said Novatech CEO Dan Cooper. "When the March 2 tornado outbreak hit downtown Nashville and nearby Cookeville, we hastened our plans to achieve maximum redundancy with the build out of the parallel site in Atlanta."
The center is already up and running, with plans to expand the workforce by 20 or more Managed IT and Managed Print experts to meet the firm’s support volume.
The platform will be delivered by RingCentral, a Unified Communications as a Service provider that became one of Novatech’s preferred partners earlier this year.
The facility’s capabilities will be built on a call center automation solution from industry provider NICE inContact, running on the RingCentral platform to deliver a comprehensive call center service package.
"This solution has already proven its value for Novatech internally, as it has allowed our support team to work remotely from wherever they were sheltering during the COVID19 lockdown," said Novatech President, Managed IT Dave Moorman. "Moving forward, it will be a key piece of our business continuity strategy ? and one from which our customers can derive great benefit, as well."
Posted by Veronica Silva Cusi, news correspondent
The Managed Office Experts at Novatech empower businesses to increase productivity, lower costs, minimize risks and drive growth through Expert Guidance in consultation, design, implementation and support of cutting-edge business technology. The Novatech portfolio of Managed Office solutions liberates clients to focus on running their business – leaving the tech to an award-winning provider with over 25 years of industry-leading experience.
Published: Thursday, July 9, 2020
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