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News : Novatech Announces New Atlanta Call Center, Expanding Support and Maximizing Business Continuity

#contactcenterworld

Atlanta, GA, USA, July 8, 2020 -- Novatech, Inc., a Managed Office provider, announced the debut of a new Atlanta Call Center that will provide support for Managed IT and Managed Print customers. The center will both expand Novatech’s support capabilities and serve as a redundant call center for the firm’s primary call center in Nashville, Tenn. Similarly, the Nashville support center will be a failover site for the Atlanta location.

"At Novatech, we have long embraced the value of failover solutions for business continuity," said Novatech CEO Dan Cooper. "When the March 2 tornado outbreak hit downtown Nashville and nearby Cookeville, we hastened our plans to achieve maximum redundancy with the build out of the parallel site in Atlanta."

The center is already up and running, with plans to expand the workforce by 20 or more Managed IT and Managed Print experts to meet the firm’s support volume.

The platform will be delivered by RingCentral, a Unified Communications as a Service provider that became one of Novatech’s preferred partners earlier this year. 

The facility’s capabilities will be built on a call center automation solution from industry provider NICE inContact, running on the RingCentral platform to deliver a comprehensive call center service package. 

"This solution has already proven its value for Novatech internally, as it has allowed our support team to work remotely from wherever they were sheltering during the COVID19 lockdown," said Novatech President, Managed IT Dave Moorman. "Moving forward, it will be a key piece of our business continuity strategy ? and one from which our customers can derive great benefit, as well."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Novatech:
The Managed Office Experts at Novatech empower businesses to increase productivity, lower costs, minimize risks and drive growth through Expert Guidance in consultation, design, implementation and support of cutting-edge business technology. The Novatech portfolio of Managed Office solutions liberates clients to focus on running their business – leaving the tech to an award-winning provider with over 25 years of industry-leading experience.
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Published: Thursday, July 9, 2020

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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