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News : ManageEngine Adds Smart Card Support to ADManager Plus

#contactcenterworld, @manageengine

Pleasanton, Calif. Oct. 11, 2016 -- ManageEngine, the real-time IT management company, announced the addition of smart card support in ADManager Plus, its Active Directory management and reporting software solution. The company also announced the addition of Active Directory Users and Computers reports, as well as the ability to manage and execute AD tickets in ADManager Plus iOS and Android mobile apps.

"By adding smart card support, we have made it possible for our customers to capitalize on the benefits of smart cards to set up secure and controlled access to ADManager Plus," said Manikandan Thangaraj, director of product management at ManageEngine. "The user logon process will also become easier as users do not have to log on to ADManager Plus separately; once they use smart cards to successfully log on to their machines, users will automatically have access to ADManager Plus."

#contactcenterworld, @manageengine
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About ManageEngine:
Company LogoManageEngine is in enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 36,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management.
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Today's Tip of the Day - Maintaining Customer Notes

Read today's tip or listen to it on podcast.

Published: Thursday, October 13, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

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