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News : ManageEngine Expands ERP Portfolio With Siebel CRM Monitoring
Las Vegas & Pleasanton, Calif., April 1, 2014 -- ManageEngine, the real-time IT management company, announces support for Siebel CRM in Applications Manager, its application performance monitoring solution. The move provides operational intelligence to Applications Manager users who are running Siebel systems, helping them ensure high availability and performance for Siebel business applications.
Siebel CRM typically supports critical business functions and large user communities. However, the complex nature of the Siebel web architecture — including application servers, web servers and other components — regularly presents management challenges to Siebel administrators. For instance, when a Siebel application becomes slow, the architecture makes it tough to understand the root cause of the performance degradation. As a result, a support team can spend days or weeks determining the root cause. The performance analytics from Applications Manager help ERP administrators understand and optimize the performance of Siebel CRM applications.
"Siebel solutions are business-critical applications whose high availability and performance are of great importance," said Sridhar Iyengar, vice president of product management at ManageEngine. "Today’s Siebel announcement demonstrates that ManageEngine is committed to ensuring our customers are getting the most out of their investment in Siebel CRM systems."
Applications Manager enables comprehensive Siebel CRM monitoring to minimize downtime and optimize the performance of Siebel CRM systems. Applications Manager monitors key performance metrics of Siebel, including components, sessions, statistics and more.
Posted by Veronica Silva Cusi, news correspondent
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ManageEngine is in enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 36,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management.
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
Published: Wednesday, April 2, 2014