#contactcenterworld, @mangoofficeeu
Moscow, Russia, Oct 31, 2019 -- Russian VoIP operator and cloud service provider Mango Telecom has added a sales management option to the Mango Office call-centre platform. The "Deals" package offers an automated sales management tool, which is available on the interface of the call centre without installing any additional software.
Based on customer contact by telephone, online chat, messenger, social network or e-mail, all the available information about the customer is collected, such as their name, electronic mailing address and related accounts. Details of applications and purchases made by the customer are accumulated.
#contactcenterworld, @mangoofficeeu
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telecompaper.com
Published: Friday, November 1, 2019
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