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News : Manhattan Associates and Twilio Partner to Modernize Customer Engagement

#contactcenterworld, @ManhAssocNews, @twilio

New York, NY, USA, Jan. 12, 2020 -- Manhattan Associates Inc. (NASDAQ: MANH) announced a partnership with Twilio (NYSE: TWLO) to deliver more personalized shopping experiences for retailers. Through this partnership, the companies provide a single unified communications solution that retailers can use to engage customers across diverse geographies and multiple communication channels.

In the current environment, consumers not only demand the ability to buy or receive products anywhere at any time but also want complete flexibility in how they communicate and engage with retailers. As a unified commerce platform, Manhattan Active(R) Omni is purpose-built for retailers who want to intelligently engage customers throughout the buying journey. Twilio, a cloud communications platform, has democratized communications channels to make it simple for companies to dialogue with customers whenever and however.

"The store is no longer just a place to shop, but one critical service venue within the brand that influences other service venues. Stores must be able to communicate with customers on the terms a customer prefers. And the communication needs to be targeted and relevant. This is no longer optional," said Kevin Swanwick, Manhattan’s senior director of Retail Solutions.

"Manhattan Active Omni has the potential to reinvent how companies engage with their customers," said Ross Eberhart, VP, Industry ISVs at Twilio. "As a result of our partnership, retailers will be able to better listen to their customers, communicate with them via their preferred channels and act on the insights they’ve gathered through this interaction."

#contactcenterworld, @ManhAssocNews, @twilio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Manhattan Associates, Inc.:
Company LogoManhattan Associates brings companies closer to their customers. We design, build and deliver market-leading Supply Chain Commerce Solutions that drive top line growth by converging front-end sales with back-end supply chain execution and efficiency. Our software, platform technology and unmatched experience help our customers around the world adapt to the challenges of the omni-channel marketplace.
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About Twilio:
Company LogoCreate and scale voice, VoIP and SMS text messaging applications with a cloud platform.
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Today's Tip of the Day - Multi-Media Channeling

Read today's tip or listen to it on podcast.

Published: Tuesday, January 14, 2020

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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