News : Manhattan Associates Connects the Call Center to Modern Shopper Expectations
Atlanta and Orlando, FL, USA, May 16, 2016 -- Manhattan Associates, Inc. (NASDAQ:MANH) introduced key enhancements to its Omni-Channel Customer Service Solution. The solution provides call center customer service representatives (CSRs) with a single application and single interface for servicing multi-brand, multi-currency, multi-country sales across channels.
This new opportunity can provide infrastructure challenges for call centers and CSRs.
"Many enterprises see growing complexity associated with running a multi-brand, multi-channel, multi-region retail operation," said Brian Kinsella, vice president of product management at Manhattan Associates. "We recognize the challenges associated with these initiatives and are equipping our customers for success in an increasingly complicated marketplace."
Posted by Veronica Silva Cusi, news correspondent
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About Manhattan Associates, Inc.:
Manhattan Associates brings companies closer to their customers. We design, build and deliver market-leading Supply Chain Commerce Solutions that drive top line growth by converging front-end sales with back-end supply chain execution and efficiency. Our software, platform technology and unmatched experience help our customers around the world adapt to the challenges of the omni-channel marketplace.
Published: Tuesday, May 17, 2016