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News : Manhattan Associates Wins Two 2019 Australian Business Awards

#contactcenterworld, @ManhAssocNews

Sydney, Australia, Aug 13, 2019 -- Manhattan Associates Inc. announced that it has been named an ABA100 winner in The Australian Business Awards 2019. The company’s Manhattan Active™ Omni won in the Software Innovation and New Product Innovation categories. The award recognises Manhattan’s commitment to continuous improvement and innovative business processes, as well as its achievements in research and development.

"At Manhattan, we strive to be a nucleus of innovation for our clients. We represent the biggest brands in the world and solve their biggest problems by leveraging the industry’s most innovative solutions," said Raghav Sibal, managing director, Australia and New Zealand, Manhattan Associates. "We are proud to be recognised by The Australian Business Awards as an ABA100 winner for developing leading-edge products that help our customers improve their business."

#contactcenterworld, @ManhAssocNews

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.cso.com.au


About Manhattan Associates, Inc.:
Company LogoManhattan Associates brings companies closer to their customers. We design, build and deliver market-leading Supply Chain Commerce Solutions that drive top line growth by converging front-end sales with back-end supply chain execution and efficiency. Our software, platform technology and unmatched experience help our customers around the world adapt to the challenges of the omni-channel marketplace.
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Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Thursday, August 15, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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