News : Manpower Ministry to Establish Call Center for Employment
Jakarta, Nov 11, 2014 -- The Manpower Ministry will open a call center to accommodate public complaints regarding employment issues, in what the ministry calls a "priority program".
"Employment complaints are one of my priorities because it is an issue that should always be monitored closely and followed up," Manpower Minister Muhammad Hanif Dhakiriat said at his office on Tuesday.
According to Hanif, the mechanism for complaints through the call center would be created in a comprehensive and integrated way, as the current mechanism is still conducted piecemeal at the level of each directorate general.
"We're going to establish a complaint mechanism that is not partial or disjointed. We will try to integrate the management of public complaints and transfer it online so that the government can become more responsive," he said.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Hanif expressed hope that through the call center, the ministry would become more transparent and accountable.
He has also requested that all online systems in the ministry be connected to related stakeholders.
"Regarding the implementation of the e-Government program, we will ask for suggestions from the Administrative and Bureaucratic Reform Ministry," he added.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Hours Of Access
Published: Wednesday, November 12, 2014
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...